Thanksgiving kicks off a pretty crazy time for, well, everyone. But amidst all the planning, cooking and shopping, it’s important to reflect and express your gratitude for the people who have supported your business throughout the year: your customers. Here’s how to give thanks and boost sales this holiday season. Offer retail therapy. The stress…
Web visitors are a fickle bunch. They’ll stop by your landing page after becoming interested in your banner ad or Google AdWords ad, and then they’ll put on their “Judge Every Book By It’s Cover” hat and give you roughly 5 seconds to impress them. If an FBI agent appeared at your door in t-shirt and jeans, and started…
The pressure to acquire and retain users is high—to put it mildly. When you’re a funded startup with investor pressure, as many are, this need to grow and sustain velocity can be yet more acute. After all, Service offerings have unique character. As technical infrastructure gets standardized and integrations become easier, more and more tools…
Value is emotional, largely unconscious and we as consumers can be influenced by surprising things. Today we look at several case studies on value perception that you may consider testing on your own site and promotional campaigns. Try charm pricing — with caution You’re undoubtedly aware of charm pricing — the oldest pricing tactic in…
You had trouble sleeping again last night. Up until the time you got into bed, you were looking at their Twitter feed, their YouTube channel, and their website. It’s your competitor. You’re completely preoccupied with everything they do … and for a seemingly good reason. Their customer base seems to keep growing and they keep…
It doesn’t matter how good you are—some customers will be unhappy. If you’re lucky, they’ll complain. That may sound odd, but remember that 95 percent of dissatisfied customers never complain in a way you can find it. So the five percent that do complain are doing you a favor, for two reasons: They tell you where…
Increase online sales. It’s the primary goal of countless businesses, large and small alike. Whether you run a mom-and-pop retail business or work for a vast ecommerce giant like Amazon, increasing sales through online channels is a little like bowling a strike – it looks a lot easier than it actually is. Fortunately, there are dozens of ways…
Have you struggled with trying to find new leads and clients in your business? Perhaps you’ve heard that LinkedIn can be effective yet you wonder why it’s not working for you. You are not alone. This is a problem faced by many businesses. This problem can be further compounded by the amount of time that…
A seasoned inbound marketer might say inbound marketing and digital marketing are virtually the same thing, but there are some minor differences. And conversations with marketers and business owners in the U.S., U.K., Asia, Australia, and New Zealand, I’ve learned a lot about how those small differences are being observed across the world. How does…
Consider this: In the unlikely even that your business has more than 50% of the available market share, most of your customers are buying from your competition. When most business owners have to face this, their reaction often isn’t great. They think it’s because customers simply don’t know how much better they are then the…
